House Clearance Belgravia Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Belgravia provides house clearance and waste collection services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company or organisation requesting the services.

Services means house clearance, waste collection, removal, transport, and disposal services, and any related services agreed in writing.

Waste means items, materials, goods or belongings to be removed, collected, transported or disposed of as part of the Services.

Site means the property or premises from which the Services are to be carried out.

We, us, our means House Clearance Belgravia.

2. Scope of Services

We provide house clearance and waste collection services, including removal of general household contents, furniture, appliances and other agreed items. We may also provide related services such as light sorting, segregating recyclable materials and transporting items for reuse or recycling.

The exact scope of the Services will be as described in our quotation or booking confirmation. Any additional work requested on the day of service is subject to availability, safety considerations and additional charges, which will be agreed with you before such work is carried out.

We reserve the right to refuse to handle or remove any items that we reasonably believe to be hazardous, illegal, unsafe, contaminated, infested, or otherwise unsuitable for transport or disposal under applicable law or guidance.

3. Booking Process

3.1 Booking request

You can request a booking by telephone, email or through any booking method we make available. You will be asked to provide accurate information regarding the Site, the nature and volume of Waste, access conditions, parking arrangements and any special requirements.

3.2 Quotes and estimates

Any quotation or estimate we provide is based on the information supplied by you. If on arrival we find that the information was incomplete or inaccurate, we may adjust the price, offer a revised quotation or, in some circumstances, decline to provide part or all of the Services.

Unless otherwise stated, quotes are exclusive of any parking fees, congestion charges or other third party costs, which will be payable by you in addition to the quoted price.

3.3 Booking confirmation

A booking is not confirmed until we have accepted your request and issued a confirmation by email, text message or other written format. We reserve the right to decline any booking request at our discretion.

3.4 Access and requirements

You are responsible for ensuring that we have safe and reasonable access to the Site at the agreed time, including arranging any necessary permissions, keys, codes, parking spaces or permits. If we are unable to gain access or to carry out the Services safely due to access restrictions or hazardous conditions, this may be treated as a late cancellation and charges may apply.

4. Pricing, Payment and Charges

4.1 Pricing

Our charges are generally based on factors including the volume and weight of Waste, labour time, access conditions, and disposal or recycling costs. Additional charges may apply for specific items such as heavy appliances, specialist waste or items requiring extra handling or dismantling.

All prices are quoted in pounds sterling and, where applicable, will include VAT at the prevailing rate, which will be clearly identified in the quotation or invoice.

4.2 Deposits

We may require a deposit or pre-authorised payment to secure your booking. The amount and due date of any deposit will be stated at the time of booking. Deposits are generally non-refundable if you cancel the booking within the period set out in the cancellation section of these Terms and Conditions.

4.3 Time-based charges

If the Services take longer than anticipated due to factors outside our control, such as delayed access, excessive sorting, or the presence of additional items not previously disclosed, we may charge for extra labour time at our standard rates. Any such charges will be discussed with you wherever reasonably possible.

4.4 Payment terms

Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of service. We accept payment by cash, bank transfer, or card payments where available. We may refuse to unload or remove items until full payment has been received or a valid payment method has been processed.

For business customers with approved credit accounts, payment terms will be as set out on the invoice. If no terms are specified, payment is due within 14 days of the invoice date.

4.5 Late payment

We reserve the right to charge interest on overdue sums at the statutory rate permitted by applicable law, accruing daily until payment is made in full. You will also be liable for any reasonable costs and expenses we incur in recovering late payments, including debt collection and legal fees.

5. Cancellations, Rescheduling and Delays

5.1 Customer cancellations

If you wish to cancel or reschedule your booking, you must notify us as soon as possible.

Cancellations made more than 48 hours before the scheduled arrival time will ordinarily not incur a charge, other than any non-refundable deposit expressly identified at the time of booking.

Cancellations made within 48 hours of the scheduled arrival time may incur a cancellation fee up to a percentage of the quoted price or the full deposit amount, to cover advance costs and lost work allocation.

Cancellations made within 24 hours of the scheduled arrival time, or where we are unable to carry out the Services due to your failure to provide access or accurate information, may be charged at up to 100 percent of the quoted price, at our discretion.

5.2 Rescheduling

We will use reasonable efforts to accommodate any request to reschedule, subject to availability. Rescheduling within 24 hours of the appointment time may incur an administration charge or partial cancellation fee.

5.3 Our cancellations and delays

We aim to attend all bookings on time. However, appointment times are approximate and may be affected by traffic, weather, operational issues or other circumstances beyond our reasonable control. In such cases, we will notify you as soon as reasonably practicable and arrange a revised time or date.

We reserve the right to cancel or postpone the Services for reasons of safety, access issues, inaccurate information, inappropriate or abusive behaviour, or unforeseen operational constraints. Where we cancel in such circumstances, we will not be liable for any consequential loss, but will refund any prepayments relating to unused Services, except where cancellation arises due to your breach of these Terms and Conditions.

6. Customer Responsibilities

You are responsible for:

Ensuring that you have the legal right and authority to request the removal and disposal of the Waste.

Providing accurate information about the nature, quantity and location of Waste, and notifying us of any potentially hazardous or restricted items.

Removing or clearly separating any items you wish to keep before we start work. We accept no responsibility for items removed in error where they were not clearly identified as items to be retained.

Ensuring that the Site is reasonably safe and accessible for our team, and that any risks are disclosed in advance.

Complying with all instructions or safety notices given by our team while Services are being carried out.

7. Waste Handling and Regulations

We operate in accordance with applicable UK waste management laws and regulations, including duty of care requirements relating to the handling, transport and disposal of controlled waste.

We will dispose of Waste only at authorised waste transfer stations, recycling facilities, or other licensed or permitted sites. Where possible, we will seek to reuse or recycle items in preference to disposal.

Certain items may be classified as hazardous or require specialist handling or permits, including but not limited to chemicals, solvents, asbestos, clinical waste, gas cylinders, pressurised containers, and certain electrical or electronic equipment. We may refuse to remove such items, or may require additional charges and arrangements to handle them in accordance with law.

You agree not to present for collection any waste that is illegal, prohibited, or which you know or suspect is subject to a third party claim or ownership dispute. You are responsible for any fines, penalties, costs or claims arising from a breach of this obligation, except where caused by our own negligence or breach of duty.

8. Liability and Limitations

8.1 General liability

We will exercise reasonable care and skill in carrying out the Services. Our liability to you for loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, is subject to the limitations set out in this section.

8.2 Damage to property

We will take reasonable precautions to avoid damage to the Site and your belongings during the provision of the Services. However, you acknowledge that minor scuffs, marks or wear may be unavoidable when removing heavy or bulky items from confined spaces.

You must notify us in writing of any alleged damage as soon as reasonably practicable and in any event within 48 hours of completion of the Services, providing reasonable details and evidence. Failure to do so may affect our ability to investigate and respond to your claim.

8.3 Exclusions of liability

We are not liable for:

Loss or damage arising from pre-existing defects or vulnerabilities in the Site or items being removed.

Loss or damage resulting from your failure to adequately identify items to be retained or removed.

Indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment.

Any delay or failure to perform our obligations due to events beyond our reasonable control, including adverse weather, traffic disruption, accidents, strikes, or restrictions imposed by authorities.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

8.4 Limitation of liability

Subject to the above, our total aggregate liability to you in respect of any claim or series of connected claims arising out of or in connection with the Services shall not exceed the total amount paid or payable by you to us for the Services giving rise to the claim.

9. Insurance

We maintain appropriate public liability insurance and, where applicable, employer liability insurance in relation to the Services we provide. Details of our insurance cover are available upon reasonable request.

10. Complaints and Disputes

If you have any concerns or complaints about the Services, you should contact us as soon as possible with full details. We will investigate and aim to respond within a reasonable timeframe.

Both parties agree to attempt to resolve disputes amicably in the first instance. If a resolution cannot be reached, either party may pursue their rights through the courts, as set out in the governing law and jurisdiction section below.

11. Data Protection and Privacy

We may collect and process personal data relating to you in connection with your booking and the provision of the Services, such as contact details, Site address and payment information. We will process such data in accordance with applicable data protection laws and for legitimate business purposes, including managing bookings, performing the Services, handling payments and complying with our legal obligations.

We will take reasonable steps to keep your personal data secure and will not disclose it to third parties except where necessary to provide the Services, comply with legal requirements, or with your consent.

12. Variation of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Any material changes will be made available on request and, where appropriate, notified to existing customers.

13. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted and the remaining provisions will continue in full force and effect.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, although we retain the right to bring proceedings against you in any other court of competent jurisdiction.

By placing a booking or using our Services, you confirm that you have read, understood and agree to these Terms and Conditions.